Frequently Asked Questions
Q1. WHAT IS THE DIFFERENCE BETWEEN YOUR EXPERT AND VIP STYLISTS? +
All MakeupBees are trained and certified by the Hong Kong Makeup Academy, and carefully hand-selected by our co-founder, Karen Yiu.
While all our stylists are highly skilled and experienced, our VIP stylists are considered the top talent in their industry, with an extensive portfolio of celebrity, fashion and high-profile clientele.
Q2. CAN I REQUEST A STYLIST THAT I LOVE FROM A PRIOR APPOINTMENT? +
Yes! You can indicate your preferred stylist during your online checkout. If for some reason they're not available for your desired appointment time, rest assured that all our MakeupBees are lovely and talented!
Q3. HOW FAR IN ADVANCE SHOULD I BOOK MY APPOINTMENT? +
We pride ourselves in offering an on-demand service. However, last minute bookings are subject to availability, so we advise booking at least 2 hours before your desired appointment time.
Q4. HOW SHOULD I PREPARE FOR MY APPOINTMENT? +
For a makeup appointment, please make sure your face is completely clean and makeup-free before your MakeupBee stylist arrives. If your appointment is for a blowout, we recommend your hair is washed and damp before your hairstylist arrives. For updos and dry styles, your hair should be clean and dry. Feel free to prepare reference images for your desired look.
Q5. WHAT WILL MY STYLIST BRING? +
Our MakeupBees will bring an extensive kit of professional, luxury-grade products and equipment to accommodate a range of styles. Each stylist’s kit is thoroughly inspected during the interview process to ensure they meet our quality and hygiene standards.
Q6. HOW LONG WILL MY APPOINTMENT BE? +
A hair or makeup appointment will be approximately 1 hour in length. If you have both booked both hair and makeup services, it will take approximately 90 minutes.
Q7. WHAT IF I CHANGE MY MIND ABOUT THE STYLE I WANT, OR WANT A LOOK THAT'S DIFFERENT TO WHAT'S ON YOUR WEBSITE? +
No problem! The styles on our website serve as inspiration. At MakeupBees, we focus on personalized service catering to the wishes of our clients. We do ask that you try to be as clear as possible about the look you want - references are always helpful!
Q8. DO I NEED TO COVER TRANSPORTATION COSTS? +
Our MakeupBees travel to all locations on the MTR, but since they'll be carrying make-up, equipment and lighting, if they need a taxi to get between the MTR station and your location, we ask that you kindly reimburse their taxi fare with cash (upon presentation of a receipt).
Q9. WHAT IS THE DIFFERENCE BETWEEN AIR-BRUSH AND HAND-BLENDED MAKEUP? +
Airbrush makeup tends to look more natural but does not provide as much coverage as hand-blended makeup. If you prefer medium to full coverage for foundation, we suggest having your makeup artist hand-blend a custom foundation for you. This can be all discussed during your consultation.
Q10. WHAT IF I NEED TO RESCHEDULE OR CANCEL MY APPOINTMENT? +
We understand that things come up and you might need to change or cancel your appointment. For basic services, depending on how far in advance you give us notice, the following terms apply:
Cancellations: Please contact us by email or phone.
- More than 12h notice: no charge
- 4-12h notice: 50% of appointment fee.
- 0-4h notice: full apointment fee.
Rescheduling: Pleae contact us by email or phone with your desired date, time, location, and styling needs etc.
- More than 4h notice: no charge.
- 0-4h notice: 50% of appointment fee.
Online payments will be refunded to the card you used. Appointment locations cannot be changed without advanced notice and approval from MakeupBees.
For Bridal Services, We require 50% deposit once we confirm the date. You will be charged full amount if cancelled after confirming wedding date.
Q11. WHAT IF I'M LATE FOR MY APPOINTMENT? +
We allow a 15 minute grace period if you're running late. Please let us know by calling +852 5405 1281 so that we can contact your stylist asap. If you are more than 15 minutes late, we charge the full amount for your appointment as a no-show fee. In some cases, if your stylist is able to accommodate your late arrival, we charge an added fee of 400HKD.
Q12. WHO SHOULD I CONTACT IF I HAVE FEEDBACK OR PROBLEMS WITH MY SERVICE? +
Customer satisfaction is our priority. In the unfortunate case that you have an issue with our service, please email us at firstname.lastname@example.org. One of our Client Relations Executives will be happy to discuss your concerns as soon as possible.
Q13. WHAT HAPPENS IF THERE'S A TYPHOON OR RAINSTORM? +
In an event of Typhoon warning of No.8 signal or above and red/black rainstorm warning, we will have to cancel your appointment. Please get in touch with us at email@example.com for alternative arrangements.